Frequently asked questions
Common questions about RosterPilot pricing and how the trial works.
How much does it cost?
Priced by team size in AUD: $10 for 1–5 staff, $25 for 6–15, $35 for 16–50, $99 for 51–100, and contact us for 101+. Checkout shows the final amount before payment. You start with a 14-day free trial — no card needed.
Managers are included — you only pay by total team size. Each separate business (separate workspace) is its own subscription.
Who operates RosterPilot, and is GST included?
RosterPilot is operated and supplied by MRS KIM'S BBQ PTY LTD (ABN 90 613 150 708). Our service and contact address is 136 Koornang Road, Carnegie VIC 3163, Australia.
As at 23 July 2026, the supplier is not registered for GST. GST is not added and any invoice issued is a standard invoice rather than a tax invoice. We will update Checkout and invoice details if that changes.
Do I need a credit card to start?
No. The 14-day free trial does not require a credit card. You can sign up with Google or your phone number and create a workspace.
We email you 3 days before the trial ends, and again on the day it ends. You only pay if you decide to subscribe.
Can I cancel any time?
Yes. Click Manage billing inside the workspace and select Cancel subscription. You keep access until the end of the current billing period.
You can resubscribe later from the same workspace and pick up where you left off.
What happens to my data if I cancel?
Cancellation does not automatically delete workspace data. You can resubscribe later, or email support to request deletion.
Some records may be retained where reasonably required for billing, security, disputes or legal obligations.
How many staff can I add?
There's no hard limit — add your whole team. Your monthly price is set by the band your total team size falls into ($10 for 1–5 staff, $25 for 6–15, $35 for 16–50, $99 for 51–100), so a bigger team simply moves up a band.
Can I run more than one cafe under one account?
You can create multiple workspaces (one per business) with the same sign-in account. Each workspace has its own subscription so you can pause one without affecting the others.
Does the app work on phones?
Yes. Owners and managers usually use a tablet or laptop for building the roster, and staff use their phone to see their shifts and clock in/out.
Where is my data stored?
The primary Firestore database is in nam5, a United States multi-region. Some Cloud Functions run in australia-southeast1 (Sydney). Payments are processed by Stripe, email by SendGrid, and optional AI features transfer relevant prompts and workspace data to OpenAI.
Does RosterPilot calculate Award rates?
No. Estimated pay uses the base and penalty-rate settings entered by the workspace operator. RosterPilot does not interpret Awards or guarantee payroll compliance. Check every estimate against the applicable Award, agreement and employment rules before paying staff.
What payment methods are supported?
Major credit and debit cards are handled through Stripe. A supported wallet option may appear when it is available for your device and checkout session.
I need help — how do I contact support?
Email us at rosterpilotsupport@gmail.com or reply to any email we have sent you. Support is provided on a best-effort basis during beta.