Most rostering software is designed from a feature list. RosterPilot's rules were written after specific things went wrong on real shifts in a restaurant in Carnegie, Melbourne — the venue the same owner runs.
A 0-hour shift landed in the timesheet. It looked like real data, it went to payroll, and nobody noticed until someone was querying their pay.
Clocking out within a minute now offers to cancel the clock-in instead of filing a 0-hour record. The cancel window is one minute, so it can never quietly erase real work.
Next shift, they were stuck behind “you are already clocked in” and could not start work. The fix was a manager editing the timesheet by hand, which is exactly how hours get wrong.
A shift left open past 16 hours, or from an earlier day, lets the staff member type the time they actually finished. The record closes flagged for the manager to check, marked as staff-reported, not silently accepted.
Finish before start. Twenty-nine hours. A break longer than the shift. Managers were writing to the timesheet straight from the browser with nothing checking any of it.
The server refuses records that cannot be true, and so do the database rules underneath it — not just the screen, which anyone can get around.
The owner of RosterPilot runs a Korean BBQ restaurant at 136 Koornang Road, Carnegie. That venue's rostering was built first, in-house, and it is where every rule above was learned the expensive way. RosterPilot is the version built to be used by other venues.
To be exact about it: that restaurant runs its own separate in-house system. It is not a RosterPilot customer, and this page is not a case study. It is where the problems came from.
RosterPilot is new. There is no wall of logos on this site and no quotes from happy owners, because there is nothing true to put there yet.
What there is: software written by someone who has had to fix a wrong timesheet on a Sunday night, and a 14-day free trial that needs no credit card, so you can decide with your own roster rather than our adjectives.
RosterPilot shows an estimated wage cost using the pay rates you configure for your own staff. It does not interpret the Award for you. If Award interpretation matters to your venue, confirm in writing exactly what any provider commits to — including this one.
Fourteen days, no credit card, your own staff and your own week. If it does not save you the Sunday afternoon it is meant to, you have lost nothing.
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